Refund and Return Policy

Thank you for shopping at CorpTex. We strive to provide high-quality custom corporate textiles and excellent customer service. Please read our refund and return policy carefully.

1. Custom Orders

Due to the personalized nature of our custom printing and embroidery services, we generally do not accept returns or offer refunds on custom orders. Each item is made to your specific requirements, and therefore, cannot be resold.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. To expedite the process, please provide the following information:

• Your order number
• A description of the damage or defect
• Photographic evidence of the damage or defect

Upon verification of the damage or defect, we will offer one of the following solutions:

• Replacement: We will reproduce and ship a replacement item to you at no additional cost.
• Refund: If a replacement is not feasible, we will issue a full refund for the damaged or defective item.

3. Order Errors

If you receive an item that does not match your order specifications (e.g., wrong size, color, or design), please contact us within 7 days of receiving your order. We will investigate the issue and, if the error is on our part, we will offer one of the following solutions:

• Correction: We will correct the error by providing a replacement item that matches your original order specifications.
• Refund: If a correction is not feasible, we will issue a full refund for the item in error.

4. Return Process

In cases where a return is necessary (as determined by CorpTex), we will provide you with a return shipping label and instructions on how to return the item. The item must be returned in its original condition and packaging. Once we receive the returned item and verify its condition, we will process the replacement or refund.

5. Non-Returnable Items

The following items are non-returnable:

• Customized items that have been correctly produced according to the approved design and specifications.
• Items that have been used, worn, or altered.
• Items returned without prior authorization.
• Items returned more than 7 days after delivery.

6. Cancellation Policy

You may cancel your order within 24 hours of placing it. After 24 hours, your order may have already entered the production process, and cancellation may not be possible. If you need to cancel your order, please contact us as soon as possible.

7. Refund Processing

Refunds will be processed to the original method of payment. Please allow [Number] business days for the refund to appear in your account. The timing may vary depending on your bank or payment provider.

8. Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at [Your Contact Information].

9. Policy Updates

CorpTex reserves the right to modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.